Internet-bank security:
It is necessary to take some security measures while using remote/digital services. Concern about our customers’ security is our first priority. For this reason, we have high standards of internet security. We would like to give some basic advices on secure internet session:
- Make sure that you work on Silk Road Bank’s secured website: https://www.silkonline.ge/main.aplx . Secured website always starts with: https:// and has lock sign. If any of symbols is different, it means, you have visited a fake website
- Please take into consideration that Silk Road bank will never request your personal login details via e-mail. If you receive a mail containing such information, immediately call our hotline 2242-242 and inform us
- You can receive an e-mail containing virus. So be attentive, if the sender is unknown, if the text seems less professional, contains mistakes. Do not open it. Delete it immediately
- In order to avoid any kind of problems, do not pass internet-bank credential to anyone. If your credentials are reveled to someone else, and there is an unauthorized access to your internet- bank, Silk Road Bank will evade its responsibility
- Do not use password, which can be easily guessed, e.g. your birth date, nick name etc. A lot of customers think, that if a password is complicated, it can be easily forgotten. Thus, the best option is to take a word, which is easily memorized and add figures. You will have a strong password, which will be difficult for others to guess
- Never use computers available for other (internet café computers) for you internet-bank sessions, nor any other computer without modern antivirus system
- Always use antivirus
- It is strongly recommended to close your session by pushing "logout” button
Please realize that you can become a cyberattack victim any time. Always remember that cybercriminal tries to deceive you with an image well-known to you and always check every detail that looks suspicious to you. Only thus you can protect yourself from cyberattack and minimize the risks. .
For safe internet-bank session:
Main theses:
- During online registration on service, the given information and its validity is checked. Only afterwards you are given an access to internet-bank
- The uniqueness of your credentials is protected
- Transactions from your account (excluding transactions among your own accounts) need authorization, approval by code known only by you.
Authentication methods:
- There are two methods of authentication of transactions in internet-bank of Silk Road Bank
- Authorization with SMS code
- Authorization with eCode Device (electronic device which generates single use unique codes, hereafter DG-pass)
- One-time SMS code variable and after every transaction is re-generated. The code is sent to your mobile phone, previously indicated by you in internet-bank. This method provides medium level of authentication
- For highest level of security, one-time code is generated by your eCode device
- You make the choice of authentication method, it may increase your security level
- Please take in consideration that both methods of authentication provide you with the protection of world standard transaction security.
